Return Policy -  Refunds

Change of mind

If the product received back to us is unopened, unused and in the original packaging. You will need to return within 30 days of purchasing the item(s) and pay for return shipping.

Ordered incorrect item

Sometimes we make mistakes. You can return your item(s) if you ordered incorrectly, as long as the item(s) is unopened, unused and in the original packaging. You will need to return within 30 days of purchasing the item(s) and pay for return shipping.

Allergy

In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back to us.

Damaged in Transit

If you have received an item (s) that has arrived damaged, please take a photo and contact us within 7 days of delivery via email.

Please do not dispose of the product

Received incorrect item

If you have received the wrong item(s), you can return your item(s) free of charge to Lip Tonic.

Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault and a photo via email liptonicsales@outlook.com      

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Items bought on sale or with the use of discount code will be refunded at the price paid after discount